Privacy policy.
Barrelsbythermory.com internet store home page.
1. General regulations.
1.1. This privacy policy informs about the privacy practices and principles of personal data processing in connection with the operation of the online store Barrelsbythermory.com (hereinafter - the Website) owned by VMS Timber SIA (hereinafter - the Seller) and the services provided therein.
1.2. The Seller makes every effort to ensure that the processing of personal data by the Seller complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data.
1.3. The controller of the personal data of the buyer (hereinafter - the Client) is SIA "VMS Timber", company reg. No. 45403035414, address "Zāģeri", Sarkanu parish, Madonas county, LV-4870, Latvia.
1.4. To communicate regarding data processing issues, please write an e-mail to info@barrelsbythermory.com
2. What information does the Seller obtain
2.1. The Seller obtains personal data that the Customer voluntarily provides to the Seller via e-mail, filling out web-based questionnaires and other forms of direct communication when contacting the Seller.
2.2. When submitting and confirming the order, the Client, as a private person, must provide the name, surname, contact information, delivery address, bank details and other information necessary for full receipt of the sales service on the Barrelsbythermory.com website.
2.3. When submitting and confirming the order, the Client, as a legal entity, must indicate the name and surname of the company representative and justify the person's relationship with the company (for example, position held, power of attorney, power of attorney, etc.), on whose behalf the order is made. The name of the legal entity, tax payer registration number, VAT registration number, legal address, delivery address, bank details and other information necessary for full receipt of the sales service on the website of the online store Barrelsbythermory.com must be indicated.
3. How the Seller uses the obtained personal data
3.1. The seller uses the obtained personal data to:
3.1.1. provide the requested services and information to the Client;
3.1.2. process the Customer's orders and prepare the necessary documents;
3.1.3. provide the Client with effective customer support;
3.1.4. help prevent threats or fraudulent activity;
3.1.5. send informational messages to the Client, if the Client has clearly agreed to receive them;
3.1.6. comply with the requirements of regulatory acts.
4. Transfer of data to third parties
4.1. The Seller may transfer the Customer's information to third parties in order to comply with the requirements of regulatory acts, to cooperate with supervisory authorities, to help prevent criminal activities and to protect the legal rights of the Seller, the Customer and others.
4.2. The Seller wants to gain and maintain the Customer's trust, therefore the Customer's personal data will be disclosed only in essential cases.
4.3. The customer's personal data can be passed on only to data recipients of the categories indicated in the text:
4.3.1. The Seller may disclose the Customer's personal data to any company of the Seller's group (including the Seller's subsidiary companies and parent company, as well as all its subsidiary companies);
4.3.2. The Seller may transfer the Customer's personal data to its insurers and professional consultants in connection with risk management, professional consultations or for the purpose of raising, realizing and defending legal claims;
4.3.3. Financial operations related to the purchase of goods on the website can be processed by the Seller's payment service providers. We disclose the Customer's financial operations data to the Seller's payment service providers to the extent necessary to perform payment operations, refund money and view complaints;
4.3.4. For the purpose of providing specific services, we may transfer the Customer's personal data to other service providers, such as website hosting service providers, courier services, servers and their technical maintenance service providers, e-mail service providers, sending newsletters, conducting surveys, administering social network accounts , customer service centers, data protection officers for service providers.
4.4. The seller engages only those service providers who have implemented/commit to implementing relevant technical and organizational measures that will ensure an appropriate level of data processing security that meets the requirements of the General Data Protection Regulation of the natural persons whose data will be processed.
4.5. The Seller can transfer the personal data of customers not only in the cases indicated above, but also in fulfillment of its legal obligations, as well as if there is a need to protect the interests of customers or other persons. For the purpose of direct marketing, with the consent of the Client, we can transfer personal data to our partners who provide the Seller with marketing services.
4.6. Data recipients specified in this chapter may also be located outside the borders of the Republic of Latvia, the European Union or the European Economic Area. We will transfer the customer's personal data only to those third parties who comply with the requirements set out in the General Data Protection Regulation.
4.7. Accounts on the social networks www.facebook.com, www.instagram.com and youtube.com are used to distribute news and information, organize games and contests and analyze specific statistical information. Regarding the processing of personal data and exercising the rights of the Customer as a data subject, you can contact the Seller using the contact information specified in this Privacy Policy. To receive more information about the processing of the Customer's personal data in social networks, please familiarize yourself with the privacy policy of the specific social network or platform.
4.8. The administrator of the seller's social networks collects statistical data on the activities of the users of the social network (total number of views, "likes", reactions to posts, video views, country and city, language, age, interests, behavior, devices used, gender, etc.) and these statistics may be available to the Seller. The seller together with the social network facebook.com and instagram.com manager Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor Dublin 2, Ireland, are joint data controllers. The company Meta Platforms Ireland Ltd. is responsible for providing data processing information, the terms of the joint data controller agreement and enforcing the rights of data subjects. You can find the mentioned information on the website of the respective social network.
5. How long do we store Customer's personal data
5.1. The Seller stores the Customer's personal data for as long as the Seller needs them in accordance with the purpose of their acquisition and as permitted or determined by the requirements of regulatory acts.
6. Marketing Communications
6.1. Upon receiving the Customer's consent, by e-mail, by SMS, by calling and contacting the phone number indicated by the Customer, we will provide the Customer with marketing notifications so that he can learn about the Seller's news and be able to familiarize himself with the range of products offered on the Website and find them, including surveys for assessing the quality of services .
6.2. The customer can at any time opt out of direct marketing communications prepared and sent by the Seller through the website of the online store Barrelsbythermory.com.
6.2.1. This can be done by contacting via e-mail: info@barrelsbythermory.com or by using the link to cancel marketing notifications in notifications sent to the Customer by e-mail, or during a remote and face-to-face conversation with an employee of the Seller;
6.2.2. by contacting the Seller's customer service specialist on working days during working hours.
6.3. By opting out of direct marketing communications, within 10 (ten) working days, the Seller will restore the Customer's personal data processing settings so that direct marketing communications will no longer be provided to you.
6.5. By opting out of direct marketing communications, we will continue to provide information about the goods and services ordered by the Customer (for example, the latest information about the order).
7. Customer rights
7.1. This section of the Privacy Policy examines the rights of Customers provided for in data protection legislation. Some rights cover many aspects, so we only cover the main ones in this Privacy Policy. We recommend that you familiarize yourself with the relevant legislation and the guidelines of the supervisory authorities in order to know all the information about these rights.
7.2. Customers have the following rights related to the protection of personal data:
7.2.1. the right to receive information about the processing of personal data;
7.2.2. the right to get acquainted with your personal data stored by the Seller;
7.2.3. the right to request correction of the Customer's personal data stored by the Seller (most of them can be corrected by connecting to the Customer's account on the Website);
7.2.4. the right to ask the Seller to delete the Customer's personal data ("right to be forgotten");
7.2.5. the right to restrict the processing of the Customer's personal data;
7.2.6. the right not to consent to the processing of the Client's personal data;
7.2.7. the right not to agree to the processing of the Customer's personal data for direct marketing purposes;
7.2.8. the right to data portability;
7.2.9. the right to withdraw consent for the processing of the Customer's personal data;
7.2.10. the right to submit a complaint to the supervisory authority;
7.3. If the Customer wants to exercise his rights, or in the event that questions arise regarding the processing of personal data or the exercise of rights, it is possible to contact the Seller by e-mail: info@barrelsbythermoery.lv.
7.4. The right to receive information about the processing of personal data. The Seller provides information on the processing of the Customer's personal data at the time of data collection. This can always be found in this Privacy Policy. You can contact via e-mail info@barrelsbythermoery.lv.
7.5. The right to get acquainted with your personal data processed by the Seller. The Customer has the right to receive confirmation from the Seller as to whether the Customer's personal data is being processed. When the Seller processes the Customer's personal data, the Customer has the right to get acquainted with the processed personal data and information about their processing, for example, with the purpose of personal data processing, with categories of personal data, with recipients of personal data, etc. c. The Seller will provide the Customer with a copy of his personal data. The customer has the right to receive his personal data in a systematized, commonly used and computer readable format. However, these rights cannot be used in cases where they may negatively affect the rights and freedoms of others.
7.6. The Seller has the right to refuse to provide the Customer's data to be processed if the legal acts specify circumstances in which personal data is not provided.
7.7. The right to request correction of the Customer's personal data stored by the Seller. The customer has the right to clarify all inaccurate personal data and, taking into account the purposes of processing, to supplement all incomplete personal data.
7.8. The right to delete the Customer's personal data. The Customer can use this right if:
7.8.1. the personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed;
7.8.2. The customer withdraws his consent and there is no other legal basis for data processing;
7.8.3. The customer does not agree that the personal data will be processed to achieve the legitimate interests of us or a third party;
7.8.4. personal data is processed for direct marketing purposes;
7.8.5. personal data was processed illegally;
7.8.6. personal data must be deleted in accordance with the requirements of the applicable legislation of the Seller.
7.9. Please note that in some cases these rights may not be exercised due to applicable exceptions. These exceptions include cases where the personal data being processed is necessary to:
7.9.1. exercise freedom of speech and information;
7.9.2. realize the Seller's legal obligations;
7.9.3. bring, enforce or defend legal claims.
7.10. The right to restrict the processing of Customer data. This right can be exercised in the following cases:
7.10.1. dispute the accuracy of personal data;
7.10.2. personal data is processed illegally, but the Client does not want it to be deleted;
7.10.3. personal data are no longer required for the purposes of the Seller's data processing, but the Customer requests them in connection with the establishment, execution or defense of legal claims;
7.10.4. The Customer does not consent to their processing based on the legitimate interests of the Seller or a third party, pending verification of the Customer's grounds for non-consent.
7.11. By restricting the processing of personal data, the Seller may continue to store the Customer's personal data, but will not continue processing them, except for:
7.11.1. with the Client's consent;
7.11.2. in connection with the filing, execution and defense of legal claims;
7.11.3. to protect the rights of other natural or legal persons;
7.11.4. due to important public interests.
7.12. The right not to consent to the processing of the Customer's personal data. This right can be used for any purpose for reasons related to the Customer's specific situation, but only to the extent that the data is used by the Seller in connection with its own or a third party's legitimate interests. If the Customer expresses disagreement, the Seller does not continue processing personal data, except in cases where it can be proven that the data is processed for compelling legitimate reasons that are superior to the interests, rights and freedoms of the Customer, or to raise, realize and protect claims and/or legal requirements.
7.13. The right to object to the processing of the Customer's personal data for direct marketing purposes (including profiling for direct marketing purposes). If the Customer does not agree to this, the Seller will no longer process the Customer's personal data for these purposes.
7.14. Right to data portability. This right can be exercised in cases where the Seller processes the Customer's personal data with authorized means (computers, etc.) and the legal basis for personal data processing is:
7.14.1. Customer consent;
7.14.2. execution of the contract or actions performed in accordance with the Customer's request before the conclusion of the contract.
7.15 The right to withdraw consent for the processing of the Customer's personal data. In cases where the legal basis for processing the Client's personal data is consent, the Client has the right to withdraw consent at any time. Withdrawal of consent will not affect the lawfulness of data processing in the period prior to the withdrawal.
7.16. The right to lodge a complaint with a supervisory authority. If the Customer believes that, when processing the Customer's personal data, the Seller violates the legislation regulating the protection of personal data, the Customer has the right to submit a complaint to the State Data Protection Inspectorate, located at Blaumaņa iela 11/13-15, Rīga, LV-10312, https:// www.dvi.gov.lv/lv/. In all cases, before submitting a complaint, the Customer is invited to contact the Seller in order to find a suitable solution together.
8. How we will use cookies
8.1. The Seller uses cookies on this website. These are small data files that are recorded on the Customer's computer or other device, which help the Seller to provide the content of the Website faster and more reliably. When the Customer visits or uses the Website, or uses the Seller's services, applications, tools or notification transmission channels, the Seller or the Seller's authorized service providers may use cookies that help the Seller serve the Customers better, faster and more reliably.
8.2. Generally, cookies do not store any information that could directly identify the user's identity, but the Customer's personal information processed by the Seller may be related to the use of the Customer's computer or other equipment, including browsing of websites and other information obtained and stored with the help of cookies.
8.3. This website can set the following cookies:
8.3.1. Functional cookies. These cookies are necessary for the Customer to be able to navigate the website and use its functions. Without these cookies, the Seller cannot provide the services requested by the Customer, such as the functionality of the shopping cart.
8.3.2. Google Analytics cookies. These cookies are used to obtain visit statistics of the Seller's Website. The seller uses this information to improve website performance and advertising efforts.
8.3.3. Targeted advertising tool cookies. These cookies are used to increase the effectiveness of advertising and to display advertisements that are likely to be of most interest to the Customer.
8.3.4. Third-party service provider cookies. Cookies can be set by the following third-party service providers used on this website: facebook.com, youtube.com, instagram.com, incredit.lv, paysera.lv, etc. Some of these cookies may be used to track the Customer's activities on other websites. The Seller cannot control them, as these cookies are not set by the Seller's Website. Please note that third-party cookies are subject to third-party privacy policies, so the Seller will not be responsible for the privacy policies of third-party cookies.
8.4. To refuse receiving cookies, the Client can use the private browsing mode provided by most browsers (private window, incognito window or InPrivate window). Any cookies that are created while operating in private browsing mode are deleted as soon as the Customer closes all browser windows.
9. Processing of children's personal data
9.1. The services provided on this Website are intended only for persons over 18 years of age. Different, higher or lower, minimum age limits for participants may be provided for in separate loyalty programs or contest conditions. Only persons over the age of 18 can consent to direct marketing messages.
9.2. If the Seller has reasonable doubts that the data of persons who are younger than indicated are being processed, the Seller will delete this personal data from the databases.
10. Privacy Policy Changes
10.1. The Seller may periodically change this Privacy Policy to reflect how the Customer's personal data is processed.
10.2. When making significant changes, the Seller will notify the Customers about it on the Website or by other relevant means of communication, for example by e-mail, so that the Customer can review these changes before continuing to use the Seller's Website.
11. How to contact the Seller
11.1. The seller always wants to listen to the feedback of his customers, and is also ready to answer questions that may arise in connection with data protection on the internet-friendly Barrelbythermory.lv website. The customer can contact the data protection officer of the Seller by e-mail info@barrelsbythermoery.lv.
Date of preparation of the privacy policy document: 11.07.2022.
Last updated: 12.07.2022.